ORDERING

Shopping online at www.pietracasa.uk is a secure process. Our secure servers are hosted by Shopify and they are Level 1 PCI compliant and use 128-bit SSL encryption. Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using and you will also see the address bar turn green. This indicates that the site is secure. You can click on the padlock to see more information.

When you have found a product that you wish to buy, just click on the ‘Add to Cart’ icon to add it to your order (you will not have committed to buy at this stage). You can verify the items in your order at any time throughout your shopping session by clicking the ‘Cart’ icon at the top of the page. You won’t have to buy the items and you can still cancel the order at this point in time. It is possible to amend your order from the cart or return to the product pages.

To complete your purchases, click on the ‘Checkout’ icon. Your credit card, debit card or Paypal details will then be required together with confirmation of the delivery address. Abitalia South Coast currently accepts Visa, MasterCard, Maestro, American Express, Paypal and Bank Transfer payments (Bank Transfer payments are only accepted in £GBP). If you have any questions or would like product advice, please call 01202 618155

Once you have successfully placed an order you will be sent an email confirming, among other things, receipt and the details of your order. Please note it is the customer’s responsibility to check the confirmation email and notify us immediately of any errors. A follow up email will then be sent once the goods have been dispatched to you, and it is only at this point in time that we accept your offer, are bound to fulfil it and a contract is formed.

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our design studio and we will do our utmost to amend your order. There are some products which we cannot cancel, refund or exchange, including all made to order items. Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless we receive written notification stating your reasons within 48 hours of the order being placed. This does not affect your statutory rights.


PRODUCT INFORMATION

All prices are quoted in British pounds sterling and are inclusive of UK Value Added Tax but exclude delivery charges. The prices set out on our site are VAT inclusive.

For all countries outside the European Union (EU), VAT is automatically removed at the checkout.

If the price quoted on the website is incorrect and the correct price is lower than that quoted we will charge you the lower price. If the correct cost is higher than the quoted price we will either advise you of the true cost and await your confirmation of your order at the higher price or inform you that we cannot accept your order and explain the circumstances surrounding such cancellations and we will make a full refund.

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises for reasons such as a supplier’s price increase, new taxes and currency fluctuations.

We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered products. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.

Every time you enter an area of the site that carries or requires sensitive information such as your credit card details, an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using and you will also see the address bar turn green. This indicates that the site is secure. You can click on the padlock to see more information.


DeLIVERY INFORMATION

Charges for postage and packing will be determined at the time of order confirmation. We will deliver the goods ordered to the address you provided to us when you placed your order online. We aim to dispatch all items within the lead times stated on the website. Special order items will take longer to deliver. If you have ordered multiple items, we will send these out to you in one delivery as soon as they all arrive at our studio and they have been quality checked.

You will be notified by email once your goods have been dispatched. All UK deliveries will be between Monday to Friday during the hours of 8am and 6pm. Please note that additional costs may be incurred for specified time deliveries. All products will be sent by freight and will require a signature upon receipt.

Please note it may not be possible for us to deliver to some locations.

Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock. Goods delivered overseas may be subject to import duties and taxes including custom, clearance fees and duties. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with you and PietraCasa Limited has no control or liability for them. Failure to make payment will result in delays and ultimately the return of the goods and further costs accrued.

For all European and international orders, your goods are automatically covered against loss. You may wish to purchase you own insurance and we will be happy to provide the required information.

All delivery times are only estimates and not actual dates, PietraCasa Limited is not held liable for any change in delivery times once an order has been placed.

Storage
Free storage is available at PietraCasa warehouse for a period of two weeks from the date of delivery into our warehouse. If storage is required for longer than this period, a holding fee of 2% of the overall sale total for each week over the initial two week period will be charged.

Retention of title
The customer agrees that title shall transfer to the customer only when the goods have been paid for in full.

Circumstances beyond our control
We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of PietraCasa and we shall not be held liable for any breach of contract resulting from such an event.


GENERAL

Liability
We will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable by either party when the contract for sale was formed.

We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question (minus any delivery charge).

If the goods are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability unless you notify us of the problem within 24 hours of receipt of the goods in question. We shall not be liable for any defects in the goods caused by any act, neglect or default by you or any third party. If you do not receive the goods you ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods. Notwithstanding the above, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or any other statutory rights. Nothing in this agreement shall limit PietraCasa Limited liability for death or personal injury caused by our negligence or breach of duty.

Copyright Statement
This website is owned and operated by PietraCasa Limited. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without prior written permission of PietraCasa Limited.

Please be aware that each of the various trademarks, product names etc. represented on our website is the property of their individual owner-companies.

We are committed to protecting your privacy. The information we collect about you in order to process your order will only be used lawfully in accordance with the Data Protection Act 1998. We will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes. We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority. Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection or Consumer Legislation.

Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at:

PietraCasa Limited
Unit 15 Branksome Business Park
Branksome
Poole
BH12 1DW
United Kingdom

All notices from us to you will be displayed on our website from time to time.

Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Governing law
These terms and conditions are governed by English law, you agree to submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising under or in connection with these terms and conditions or the contract between us.

Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details and data protection and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by Abitalia South Coast.